FruitTree Store FAQ
Welcome to FruitTree Store! We are dedicated to providing you with the highest quality plants and exceptional customer service. Below, you’ll find answers to some of the most frequently asked questions about our products, delivery, payments, and more.
Product Questions
What types of plants do you offer?
We offer a wide variety of plants, including Azaleas, Bamboo Plants, Camellias, Crape Myrtles, Fruit Trees & Plants, and Herb Plants. Each plant is carefully selected to ensure it meets our high standards of quality.
Are your plants suitable for all climates?
Our plants are selected to thrive in a range of climates, but we recommend checking the specific care instructions for each plant to ensure it is suitable for your region.
Delivery Questions
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
Do you ship internationally?
Yes, we ship globally, except for some remote areas in Asia. Please check our website for more details on shipping regions.
How can I track my order?
Once your order is shipped, we will provide you with tracking information so you can monitor the progress of your shipment.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate the return process.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Account Questions
How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website and following the prompts.
I forgot my password. What should I do?
You can reset your password by clicking on the “Forgot Password” link on the login page and following the instructions.
Customer Support
How can I contact customer support?
You can reach our customer support team by emailing us at [email protected]. We are here to assist you with any questions or concerns you may have.
Thank you for choosing FruitTree Store. We look forward to helping you create a lush and vibrant garden!