Returns & Exchanges Policy

Introduction

At FruitTree Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Note: Due to the nature of our products, certain items are non-returnable. These include:

  • Live plants (e.g., Azaleas, Bamboo Plants, Camellias, Crape Myrtles, Fruit Trees & Plants, Herb Plants)

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Please include the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item back to us using a trackable shipping service. We recommend using the same carrier that delivered your order.
  5. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or exchange.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item, we will send you the replacement item once we receive and inspect the returned item. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear FruitTree Store Team,

I would like to request a return/exchange for the following item(s) from my recent order:

  • Order Number: [Your Order Number]
  • Item(s): [List the item(s) you wish to return/exchange]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: [email protected]

Address: 2366 Philli Lane, PHOENIX, US 13135